Returns and Refund Policy

Shades & Canvas
Last Updated: 12/5/2025

1. Introduction

At Shades & Canvas, we aim to provide quality products and services that meet our customers’ needs. This Return & Refund Policy explains how cancellations, returns, refunds, and replacements are handled.

2. Order Cancellations

Orders may be cancelled before fabrication, procurement, or installation work begins.

Once materials have been purchased, fabrication has started, or installation has been scheduled, cancellation may attract administrative, material, transport, or service-related charges.

3. Custom-Made Products

Custom-made products are prepared based on the customer’s approved specifications, measurements, materials, and design preferences.

Because of this, custom-made products are generally non-refundable unless they are proven to be defective due to workmanship or material failure covered under warranty.

4. Returns

Returns may be accepted only where the product is defective, incorrect, or damaged before delivery or installation.

Products that have been used, damaged through misuse, altered, poorly maintained, or affected by third-party interference may not qualify for return.

5. Refunds

Approved refunds will be processed based on the nature of the issue, payment method used, and agreement between the customer and Shades & Canvas.

Any approved refund may exclude administrative fees, transport costs, installation costs, or costs already incurred.

6. Replacements and Corrections

Where applicable, Shades & Canvas may choose to repair, replace, or correct a defective product or service instead of issuing a refund.

7. Contact

For return, refund, or cancellation requests, please contact us through the contact information provided on our website.